Privacy Policy
Central Coast Behaviour Support
Central Coast Behaviour Support (“we”, “our”, “us”) is committed to protecting your privacy and handling personal information in an open and transparent way. We are NDIS Registered Specialist Behaviour Support Practitioners based on the Central Coast, NSW, and we collect personal information to provide high-quality, person-centred behaviour support services.
This Privacy Policy explains how we collect, use, disclose, store, and protect your personal information.
1. What Personal Information We Collect
We may collect personal information that is reasonably necessary to provide our services, including:
Identity and Contact Information
Full name, Date of birth, Address, Phone number, Email address, Emergency contact details
NDIS and Service Information
NDIS participant number
Plan details and funding information
Support needs and goals
Behaviour support plans
Service agreements and records
Health and Sensitive Information
As a specialist behaviour support provider, we may collect sensitive information including:
Medical history relevant to support needs
Disability information
Behavioural assessments
Incident reports
Allied health reports
Risk assessments
Sensitive information is only collected with consent or where required or authorised by law.
Website Information
When you visit our website, we may collect:
IP address
Browser type
Pages visited
Cookies and usage data
This information helps us improve our website and services.
2. How We Collect Information
We collect personal information in several ways, including:
Directly from you or your authorised representative
Through service agreements and intake forms
From support coordinators, plan managers, or health professionals (with consent)
During service delivery and assessments
Through our website contact forms
From publicly available sources where appropriate
3. Why We Collect and Use Personal Information
We collect, hold, and use personal information to:
Deliver specialist behaviour support services
Develop person-centred strategies and behaviour support plans
Communicate with participants, families, and support networks
Meet NDIS Quality and Safeguards Commission requirements
Manage appointments and service delivery
Process billing and payments
Improve our services
Comply with legal and regulatory obligations
We only use personal information for purposes directly related to the services we provide, unless consent is given otherwise.
4. Disclosure of Personal Information
We may disclose personal information where necessary to:
NDIS Quality and Safeguards Commission
Support coordinators and plan managers
Healthcare and allied health professionals
Family members or authorised representatives
Government agencies where required by law
IT and administrative service providers (who must protect confidentiality)
We do not sell or rent personal information.
5. Data Security and Storage
We take reasonable steps to protect personal information from misuse, loss, unauthorised access, modification, or disclosure. Measures include:
Secure digital record systems
Password-protected devices
Restricted access to files
Confidentiality obligations for staff
Secure storage and disposal procedures
Personal information is retained only as long as required by law and NDIS record-keeping obligations.
6. Access and Correction of Personal Information
You have the right to:
Request access to your personal information
Request correction of inaccurate or outdated information
Requests can be made by contacting us using the details below. We will respond within a reasonable timeframe.
7. Cookies and Website Analytics
Our website may use cookies to enhance user experience and analyse site traffic. You can choose to disable cookies through your browser settings.
8. Complaints
If you believe your privacy has been breached, please contact us first so we can resolve the issue promptly.
If you are not satisfied with our response, you may lodge a complaint with:
Office of the Australian Information Commissioner (OAIC)
Website: https://www.oaic.gov.au
Phone: 1300 363 992
9. Changes to This Policy
We may update this Privacy Policy from time to time. The current version will always be available on our website.
10. Contact Us
Central Coast Behaviour Support
Central Coast, NSW, Australia
Email: [email protected]
Phone: 0423 544 206
Website: centralcoastbehavioursupport.com.au